Bewin Privacy Policy – How We Keep Your Information Safe

Bewin operates an online betting platform for users in Bangladesh. This Privacy Policy explains what information Bewin collects about you, how that information is used, and the steps we take to keep it secure.

By creating an account or using the Bewin platform, you agree to this Privacy Policy. We believe transparency is the foundation of trust — which is why everything here is written in plain, straightforward language rather than complex legal jargon.

Bewin treats every user's privacy with the utmost importance. Your personal information is never collected without a valid reason and is never sold to third parties for commercial purposes.

Bewin collects two types of information — what you provide directly, and what is generated automatically as you use the platform.

Information you provide directly:

• At registration: your name, phone number, email address, and date of birth.
• During KYC verification: national ID or passport details and photo.
• At payment: your bKash, Nagad, or Rocket number (full account details are not stored).
• When contacting support: your messages and a description of your issue.

Automatically Collected Information:

• IP address and device type.
• Browser information and operating system.
• Which pages on the platform were visited and for how long.
• Betting activity and transaction history.
• Login time and session information.

Bewin collects your information only for specific, legitimate purposes. No unnecessary data is ever requested.

• Service Delivery: For account management, betting services, and payment processing.
• Identity Verification: To complete the KYC process for age verification and prevention of multiple accounts.
• Security: To detect fraud and ensure account security.
• Customer Support: To resolve issues and maintain communication with you.
• Platform Improvement: To analyze user experience and improve our services.
• Responsible Gaming: To detect unusual betting patterns and provide timely assistance to users.
• Legal Obligations: To submit required reports to regulatory authorities in compliance with applicable law.

Bewin never uses your personal information to sell advertising or for any other commercial interest.

Bewin uses collected data strictly within the scope of necessary services. Below is a brief overview of how each type of information is used:

Bewin may use automated decision-making processes — such as fraud detection or flagging unusual activity. If you believe an automated action was made in error, you can appeal through our support team.

Bewin never sells your personal information. However, limited data may be shared in specific circumstances:

• Payment Processor: Necessary information is shared with bKash, Nagad, and Rocket to process transactions.
• KYC Service Provider: To assist with identity verification.
• Law Enforcement: When required by a valid legal order or investigation.
• Security Services: To prevent fraud and protect against cyberattacks.

Whenever information is shared with third parties, those parties are bound by confidentiality agreements and may only use the data for the specified purpose.

Bewin follows the highest industry standards to protect your data. Multiple layers of security are active at all times.

• Encryption: 256-bit TLS/SSL encryption is applied to all data transmissions.
• Firewall: Advanced network firewalls prevent unauthorized access.
• Two-Factor Authentication: OTP verification is required for any suspicious login attempt.
• Regular Security Audits: Third-party security specialists conduct regular system audits.
• Staff Training: Bewin staff are trained in data privacy and protection practices.
• Access Control: Only authorized personnel have access to specific data on a need-to-know basis.

In the event of a data breach, Bewin will notify the affected users and relevant authorities as quickly as possible.

The Bewin website and app use cookies and similar technologies. Cookies are small text files stored on your device.

Types of cookies used by Bewin:

• Essential Cookies: To maintain login sessions and keep the platform running correctly — these cannot be disabled.
• Functional Cookies: To remember your preferences (such as language settings).
• Analytics Cookies: To understand which sections of the site are used most — no personally identifiable information is collected.

You can manage most cookies through your browser settings. However, disabling essential cookies may prevent certain platform features from working properly.

You have a number of important rights regarding your data on Bewin. To exercise any of these rights, please contact our support team.

• Right to Access: You have the right to request a copy of all personal data Bewin holds about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to Erasure: You may request the deletion of your data under certain conditions.
• Right to Restrict Processing: You may object to the use of your data for specific purposes.
• Right to Data Portability: You can request a copy of your data in a portable format.
• Right to Lodge a Complaint: You have the right to file a complaint if you are dissatisfied with how your data is being handled.

Bewin will generally respond within 30 business days of receiving a request. Due to legal obligations, some data may not be immediately erasable.

Bewin does not retain your data longer than necessary. Even after account closure, certain information may be kept for a defined period for legal compliance.

• Active account data: retained for as long as your account remains active.
• Financial transaction records: 7 years from the date of the last transaction (as required by law).
• KYC Documents: Up to 5 years after verification.
• Customer support communication records: retained for 2 years after resolution.
• Log & Device Data: Up to 1 year.

Bewin may update this Privacy Policy from time to time. For significant changes, users will be notified in advance via email or in-app notification.

You can check the "Last Updated" date at the top of the page to see when the policy was most recently revised. Continued use of the platform after any changes constitutes acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy, please get in touch:

• Email: support@bewin.world
• Live Chat: Available 24/7 on the Bewin platform.

We typically respond to all privacy-related requests within 3–5 business days.